How an Aged Care Provider Optimised Its Applications and Infrastructure

In the rapidly evolving world of aged care, digital transformation is more than just a technology upgrade — it’s about delivering better care, improving operational efficiency, and future-proofing your organisation.

For one NDIS Aged Care Provider, outdated IT systems and fragmented processes were slowing down operations and increasing costs.

To regain control and drive innovation, they engaged Calibre Consulting.

Our team developed a Target State Architecture that provided a clear, strategic roadmap for modernising IT systems, improving customer experience, and enhancing cybersecurity.

The Challenge: Outdated Systems and Misaligned Technology

This aged care provider faced several pressing issues that were hindering its ability to operate efficiently:

• Aging IT Systems: Core systems were nearing the end of their lifecycle, leading to frequent maintenance, limited scalability, and rising operational costs.

• Inefficient Processes: Outdated technology and siloed systems created inefficiencies in daily operations, delaying decision-making and impacting staff productivity.

• Stakeholder Frustration: Business units were dissatisfied with IT’s inability to deliver solutions that met their needs, creating a disconnect between business goals and technology capabilities.

Without a clear IT strategy, the organisation struggled to keep pace with its evolving business objectives.

Our Approach: Strategic Architecture with a Clear Vision

Recognising the need for a holistic solution, Calibre Consulting delivered a comprehensive target state architecture through a three-step process:

1. Current State Assessment

• Conducted a detailed review of existing IT systems, processes, and stakeholder feedback to identify gaps and areas for improvement.

• Mapped current processes and identified key pain points impacting efficiency and service delivery.

2. Development of IT Strategy and Target State Architecture

• Defined IT strategic pillars aligned with the organisation’s mission and goals for 2024–2026.

• Developed a target state enterprise architecture to provide clarity on the future technology landscape, focusing on:

  • Customer-centric platforms

  • Operational excellence

  • Cybersecurity resilience

3. Comprehensive Roadmap and Future-Proofing

• Delivered a clear, actionable roadmap of initiatives, including:

  • Infrastructure modernisation

  • Adoption of cloud services

  • Process improvements

• Prioritised key projects like CRM implementation and rostering upgrades to enhance customer and staff experiences.

• Designed a scalable architecture that supports seamless integration of emerging technologies, including AI and data analytics.

The Results: Aligned IT Vision and Improved Efficiency

The Target State Architecture delivered more than just a technology roadmap — it provided a strategic framework for growth:

• Aligned IT Vision: Established IT as a trusted enabler of business strategies, directly supporting customer experience, corporate technology, and cybersecurity.

• Comprehensive Roadmap: Provided clear direction on digital initiatives, enabling the organisation to prioritise high-impact projects.

• Future-Proofed Architecture: Built a scalable foundation that supports the integration of advanced technologies as the organisation grows.

This proactive approach ensured the aged care provider could confidently modernise its technology, streamline operations, and maintain compliance with NDIS standards.

Why This Matters for Aged Care Providers

In the aged care sector, technology isn’t just a back-end function — it’s a critical enabler of service delivery. Without a clear IT strategy, organisations risk falling behind, facing higher operational costs, and struggling to meet regulatory requirements.

A Target State Architecture provides:

• A clear, strategic vision for technology alignment.

• A roadmap for efficient, scalable, and secure IT operations.

• Enhanced customer and staff experiences through improved systems.

Transform Your IT Systems with Calibre Consulting

If your aged care organisation is struggling with outdated systems, fragmented processes, or unclear technology strategy, our Target State Architecture can provide the clarity and direction you need.

Contact Us

Our consultants Michael Eng and John Phillips worked directly on this project.

Michael Eng - Director

michael@calibreconsulting.au

John Phillips - Principal Consultant

john@calibreconsulting.au